1. Custom items are final sale
Every item is printed to order with your design, sizes, and colors, so we cannot resell it. We do not accept returns or exchanges for:
- ordering the wrong size or color;
- changing your mind; or
- spelling, names, numbers, dates, or layout in a design you approved.
Please check your design, sizes, and the size chart carefully before ordering.
2. When we will reprint or refund
We will reprint the affected items or refund them if:
- the garment has a manufacturing defect;
- the print quality is clearly below normal industry standards (for example, peeling, cracking, or smearing on arrival); or
- the product is clearly different from the design you approved.
We decide whether to reprint or refund. Our responsibility is limited to the price you paid for the affected items.
3. How to report a problem
- Email taylorathleticwear@gmail.com within 14 days of delivery or pickup.
- Include your order number, a description of the problem, and clear photos of the items and the print.
- We will review your request and reply with next steps. We may ask you to return the items first; if the problem is our error, we cover the return shipping.
Damaged or missing packages are handled under our Shipping Policy. Please report them within 7 days of the delivery date.
4. Changes and cancellations
Before production. You may change or cancel your order until it goes into production. Cancelled orders are refunded in full. Changes may affect the price and delivery date.
After production starts. Every item is being made for you, so the order can no longer be changed or cancelled.
Print colors. If your design needs more ink colors than you paid for, we will contact you before printing. You may pay the difference, simplify the design, or cancel for a full refund.
Price errors. If a product was listed at the wrong price because of an error, we may cancel the order and refund you, or contact you to confirm the correct price before producing it.
5. How refunds are paid
Approved refunds go back to the original payment method (card or PayPal). Once we issue it, your bank or card company may take several business days to show it on your statement.
6. Team shop and fundraiser orders
Fundraiser items are produced as one batch after the shop closes, so sizes cannot be exchanged afterward. Defective items are handled the same way as any other order (Sections 2 and 3). Contact your organizer, about defects so that all concerns can be brought to us at one time.
7. Local pickup orders
Orders not picked up within 30 days may be donated or disposed of without refund after we try to reach you. See our Shipping Policy for pickup hours.
8. Payment disputes
Please contact us at (334) 567-4700 or taylorathleticwear@gmail.com before opening a dispute with your bank or card company, so we can try to make it right first.
Our full terms are in the User Agreement.
Contact us. Taylor Athletic Wear, Inc., 1533 Georgia Road, Wetumpka, AL 36092 · (334) 567-4700 · taylorathleticwear@gmail.com
Last updated: October 28, 2026